Terms and Conditions

Last updated: July 2025

1. Introduction

Welcome to Anchorapp LTD (“Anchorapp”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our cloud-based care planning platform, services, and website. By registering an account, accessing our services, or using our platform, you agree to comply with and be bound by these Terms.

2. Definitions

  • "User" refers to staff or representatives of a care organisation who access our services.
  • "Customer" refers to the care organisation contracting with Anchorapp.
  • "Platform" refers to the Anchorapp web-based care planning system.
  • "Service Users" are the individuals receiving care through our customers’ services.

3. Account Registration

You must provide accurate, complete, and current information when registering an account. You are responsible for safeguarding your login credentials and all activity under your account. You agree not to share access credentials or use another user’s account without permission.

4. Acceptable Use

Users must not use the platform to:

  • Upload unlawful, abusive, or defamatory content.
  • Attempt to gain unauthorized access to systems or data.
  • Introduce viruses, malware, or disrupt service functionality.

Anchorapp reserves the right to suspend or terminate access if these terms are violated.

5. Our Responsibilities

We commit to providing reliable access to the Anchorapp platform with appropriate security, availability, and compliance measures in place. We may offer customer support, software updates, and technical assistance during the agreed subscription term.

6. Customer Responsibilities

As a Customer, you are responsible for:

  • Ensuring staff users are trained and authorized.
  • Managing Service User data in accordance with data protection laws.
  • Ensuring your own compliance with the UK GDPR and safeguarding regulations.

7. Data Protection

Anchorapp acts as a Data Processor for Service User data. We process this data only under the Customer’s instruction and in accordance with a Data Processing Agreement (DPA). Full details are outlined in our Privacy Notice.

8. Subscription, Fees & Billing

Customers will be invoiced according to the terms outlined in their commercial agreement. All fees are exclusive of VAT unless stated otherwise. Failure to pay may result in account suspension. Fees are non-refundable unless otherwise agreed.

9. Intellectual Property

All content, trademarks, and platform technology are the exclusive property of Anchorapp LTD or its licensors. You are granted a limited, non-transferable license to use the platform for care-related purposes only.

10. Platform Availability

We aim for 99.9% uptime. Scheduled maintenance may occur during off-peak hours. We are not liable for outages caused by third parties, force majeure, or network issues beyond our control.

11. Limitation of Liability

To the maximum extent permitted by law, Anchorapp LTD is not liable for indirect, incidental, or consequential damages. Our total liability for any claim arising from these Terms is limited to the total fees paid in the last 12 months of service.

12. Termination

Either party may terminate the agreement by giving written notice as per the contract. Upon termination, all access will cease and customer data will be retained and deleted in line with our data retention policy.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the date at the top of the page. Material changes will be communicated via the platform or email. Continued use indicates acceptance of updated terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Contact Us

If you have any questions about these Terms, you can contact us at: