Inbox, Chat & Notifications

Keep the Conversation Inside the System That Has the Context

An internal inbox for formal, email-style messages and a separate chat for quick back-and-forth conversations mean nothing important gets stuck in a personal WhatsApp thread — backed by an in-app notification centre with configurable email digest preferences.

  • Internal inbox & chat
  • In-app notifications
  • Configurable email digests
Messaging and notifications

Care communication belongs where the care records already live.

Whether it's a formal message that needs a paper trail or a quick question between colleagues, Anchor keeps it inside the system — searchable, secure, and never lost when someone changes their phone.

Two Ways to Talk, One Place to Look

An email-style inbox handles formal, documented messages, while chat covers quick, conversational back-and-forth — both inside Anchor.

  • Internal email-style inbox
  • Real-time-style chat conversations
  • Everything searchable, nothing lost
See messaging in action
Told What Matters, Not Everything

An in-app notification centre tracks read/unread items, and staff can set their own email digest preferences — or a manager can set them on someone's behalf.

  • In-app notification centre
  • Per-user email digest preferences
  • Admin override for other users
See notification settings in action
Messaging illustration

Messages Kept Off Personal Devices

All In Anchor

Staff With Digest Preferences Set 100%
Messaging dashboard

Nothing Important Stuck in a Personal Chat

Staff messages used to disappear when someone left or changed their number. Now it all stays with the record, where it belongs.
Registered Manager

Supported Living Service

Frequently Asked Questions

The inbox is for formal, email-style messages that benefit from a documented trail; chat is for quick, informal conversations between colleagues.
Yes — each user can set their own digest preferences, from immediate to a daily or weekly summary.
Yes — both inbox and chat are accessible from the mobile app, so frontline staff stay connected without needing a desktop.
Yes — admins can override digest preferences for other users where needed.
Chat is available as part of the messaging module, which your organisation can enable as needed.